Terms and Conditions
LAST UPDATED: 22nd SEPTEMBER 2021
1.1 To use our service, you must accept and comply with our terms and conditions. By using our resources on our website, you accept our term and conditions. The Terms and conditions apply to both tutors and students. These terms and conditions replace any previous version of them. Anyone of any age can use our services however it is recommended that if you are under the age of 13 to have a parent/career/guardian read these terms and conditions with you and ensure that you fully understand your responsibilities and what is expected of you on our page.
1.2 The Tutors for Life website is owned and operated by Tutors for Life Ltd, trading as Tutors for Life. Tutors for life is a limited liability company registered in England and Wales under company number: 13604309. Tutors for life’s registered office is at Flat 5, 1 Meldon Terrace, Newcastle Upon-Tyne, United Kingdom, NE6 5XP.
1.3 If a user decides to register with our website, the user agrees to be bound by these terms and conditions. These terms and conditions are legally binding and should be read carefully. If a user does not wish to be bound by these terms and conditions, they should not use the tutors for life website.
2. Tutors for life’s responsibilities
2.1 To help students find tutors and book lessons with a tutor.
2.2 Tutors for life can not guarantee that the website will always be available or working properly in its early stages of development. Tutors for life will try their best to maintain the functionality of the website while the website is active.
2.3 Make reasonable attempts at keeping the website free from viruses and worms.
2.5 To communicate new bookings and cancellations to both students and tutors.
2.6 To endeavour to ensure that payments to tutors for lessons are processed promptly and within 12 days provided there is no failed payment, complaint or reasonable cause against the tutor to delay the payment.
2.9 To endeavour to ensure complaints are considered promptly and in accordance with these terms and conditions.
2.10 To endeavour to ensure that refunds to students are made promptly in accordance with these terms and conditions.
2.11 To endeavour to ensure that failed payments are processed promptly and in accordance with these terms and conditions.
2.12 To take precautions tutors for life find appropriate to protect students’ and tutors’ information.
3. User Responsibilities – this applies to anyone who uses the Website
3.1 Users are responsible for their own security in conjunction with the services through the Website, both online and offline.
3.2 Users are solely responsible for the messages sent through this website, and they must not post defamatory, offensive or illegal material.
3.3 Users must immediately report to Tutors for life any defamatory, offensive or illegal material they view on the Website.
3.4 Users must exercise their own judgement regarding the accuracy of information provided on the Website. Tutors for life cannot and does not guarantee that all of the content on the Website is complete, accurate or up-to-date.
3.5 Users must change their password and contact Tutors for life immediately if they believe their password has been compromised. Users will be responsible within reason for the actions of any interactions conducted in their name until they have notified Tutors for life that they believe their password has been compromised.
3.6 Users must not use the Website with the intention of engaging directly with other Users outside of the Tutors for life environment. Users must not promote opportunities or services of any company other than Tutors for life on the Website.
3.8 Any User who fails, in Tutors for life’s opinion, to comply with these terms and conditions may be immediately suspended from using the Website and any related services. Tutors for life reserves the right to cancel any existing bookings or payments in such circumstances.
4. Student Responsibilities
4.1 Tutors for life is not responsible for the acts or omissions of Students or Tutors and is solely responsible for its own acts or omissions.
4.2 Students must be at least 18 years old to book a Tutor for themselves. Students under the age of 18 must be represented by a parent or legal guardian who gives consent for them to receive tuition from a Tutor via Tutors for life. Tutors for life is not responsible for any dispute between a person under the age of 18 and a parent or guardian.
4.3 Students must ensure that all of their personal details and contact information are accurate and up-to-date. Tutors for life will contact Students by email and in some cases, by telephone.
4.4 Once a booking is made, the student must contact their tutor if they wish to alter the date of the lesson.
4.5 To Book their lesson with a tutor, the Student must enter, or have already entered, valid payment details on the Website.
4.6 Any lesson with our tutors and our students must be booked through our website by the student, their guardian, caretaker or school.
4.7 Upon booking, the Student enters into a direct contract with the Tutor for the provision of Lessons and Tutors for life accepts no liability in relation to the Tutor’s provision of lessons.
4.8 When a Booking exists, the Student must ensure that they have a valid debit/credit card registered on the Website, with sufficient funds to cover the Booking.
4.9 Students agree not to circumvent or disintermediate, or attempt to circumvent or disintermediate, Tutors for life in any way at any time after the first booking. There are no time restrictions this Restriction Period ends. Tutors found through the Website will only be booked through Tutors for life.
4.10 Students agree to not use any means to record lessons separately to Tutors for life. This includes storing or sharing them.
4.11 Students must use their own judgement about the services of Tutors detailed on the Website. Although Tutors for life undertakes checks to assess the suitability of each Tutor prior to setting their profile live on the Website, Students are responsible for checking the credentials, expertise, references, qualifications and insurance policies of any Tutor with whom they book.
4.12 Subject to paying for any Bookings used, a Student may cease to use the Tutors for life service at any time.
4.13 Students are responsible for ensuring that they have the correct equipment to be able to access the Online Classroom prior to an Online Lesson. Refunds will be unlikely in the event that students are unable to access the Online Classroom for whatever reason, save where such inability to access the Online Classroom arises as a result of Tutors for life failing to provide the services outlines in our responsibilitires in these terms and conditions.
4.14 Any Student who fails, in Tutors for life's reasonable opinion, to comply with these terms and conditions may be immediately barred from using the Website and any related services. Tutors for life reserves the right to cancel any existing Bookings in such circumstances.
4.15 Cancellations: Students must converse with their tutor about changing the time or date of a booking. A refund for a booked lesson will not be possible if the cancellation is within 72 hours of the start of the lesson.
4.16 Nothing in these terms and conditions affects a Student's statutory rights.
4.17 By agreeing to these terms and conditions, a Student is not required to sign up with any Tutor or make any Bookings.
5. Tutor Status and Responsibilities
5.1 Tutors are solely responsible for their own actions both on and off the Website.
5.2 Tutors must be at least 16 years old.
5.3 Tutors must be legally entitled (possessing the relevant immigration status where relevant) to work in the UK.
5.4 If Tutors contact Students who are under 18, they must ensure that these Students are represented by a parent or legal guardian who gives consent for the Student to receive tuition.
5.5 Tutors are responsible for ensuring that the personal information they provide and their personal statements on the Website are accurate and in no way misleading. They inform us of any changes promptly to maintain its accuracy.
5.6 Tutors must disclose any criminal convictions or cautions they may have to Tutors for life, including any criminal convictions or cautions received at any time after having registered a tutor account on the Website and for as long as the Tutor remains registered.
5.7 Tutors must let us know if they can not work in the UK as self-employed so that we can ensure we abide by the law.
5.8 Any Tutor who, in Tutors for life's opinion, fails to comply with these terms and conditions may be immediately barred from using the Website and related services. Tutors for life reserves the right to cancel any existing Bookings at any time in such circumstances.
5.9 Tutors must use their own judgement about whether they wish to offer their tuition services to each individual Student. Tutors must take every precaution to ensure that they work in a safe environment and are responsible for taking out and maintaining their own insurance policies to cover the work they undertake.
5.10 Tutors are not responsible for setting their own Tutor Fee.
5.11 Tutors agree that they will be ranked on the Website based on a mixture of profile data, Student ratings and the number of Lessons taught. Positive Student ratings, prompt messaging and repeat Bookings will contribute to Tutors being ranked higher on the Website's search engine results. Tutors for life reserves the right to change the way Tutors are ranked at any time.
5.12 Tutors should make Bookings for Lessons and respond to messages received from Tutors for life and Users promptly.
5.13 For any meetings (including lessons, trials or assessing student need) with a Student found via Tutors for life's Website, Tutors must make a Booking to account for this time using the Website. Tutors agree not to solicit Students or disintermediate Tutors for life, or attempt to solicit Students or disintermediate Tutors for life, in any way, at the time of booking any Lesson with any Student, during any period of confirmed Bookings with any Student or at any time after the date of the first Booking with the relevant Student (the "Tutor Restriction Period").
5.14 Users acknowledge that lessons participated in may be recorded and agree to the storage and use of such recordings by Tutors for life.
5.15 Tutors must attempt to contact the student and allow at least 15 minutes from the scheduled start time of a Lesson for Students to attend the Lesson. If Tutors fail to do so, they will be liable to refund the pay they have received for the relevant booking.
5.16 Tutors must not complete or intend to complete coursework, or any similar assignments, on behalf of Students.
5.17 Tutors must ensure that all written communication with Students to organise Bookings and arrange Lessons takes place via the Website or a designated email address ending in “@tutorsforlife.com.”
5.18 Tutors are responsible for ensuring that they have the correct equipment to be able to access the Online Classroom prior to an Online Lesson. Tutors will be liable to refund any fees received for an Online Lesson in the event that they are unable to access the Online Classroom for whatever reason, save where such inability to access the Online Classroom arises as a result of Tutors for life failing to provide the services outlined in Tutors for life's responsibilities in these terms and conditions.
5.19 Tutors are responsible for ensuring that they have the correct Lesson location and are at the Lesson location ready to teach at the agreed time as booked on the Website. Tutors who are late for a Lesson must provide evidence that they contacted the Student directly to make them aware of their lateness and that the Student was happy to take the Lesson at a later time. Any Tutors who fail to do so will be liable to refund any Tutor fee they have received for the relevant booking.
6.1 The Lesson Fee payable by a Student for a Lesson will be displayed on the Website at the time of confirming a Booking and in an email confirming receipt of payment.
6.2 A Lesson Fee is the combination of the Tutor Fee, which will be collected by Stripe on behalf of Tutors for life, and Tutors for life’s Platform Fee. All fees include any applicable VAT or other sales tax.
6.3 Tutor’s earnings may be held in Escrow if there is any form of complaint against them up until the complaint has been dealt with.
6.4 A Tutor’s fee for a Lesson will represent 75-90% of the Lesson Fee due for that Lesson (the “Tutor Fee”). The percentage of the Lesson Fee that represents the Tutor Fee, received by Tutors for life as an agent for the Tutor, will be determined based on their commitment and expertise. This percentage will be decided by tutors for life.
6.5 The Student authorises Tutors for life to instruct Wix to charge their credit/debit card upon booking a lesson for the Lesson Fee attached to the relevant Booking.
6.6 If any Student cancels a Booking less than 72 hours before the relevant Lesson is due to commence, payment may be taken.
6.7 If any Student makes a Complaint (claiming for a Missed Lesson to raising a refund request), charges may nevertheless be processed as usual to collect a payment, and refunded as appropriate, in accordance with these terms and conditions.
6.8 For Online Lessons, Students will be charged the full Lesson Fee, provided the Tutor attended the Online Classroom for at least 15 minutes from the Lesson’s scheduled start time. A refund will be available to the Student if a Tutor does not attend for at least the length agreed upon.
6.9 If a Lesson does not take place because a Student does not attend (whether in person or via the Online Classroom, as applicable), the Student will be charged the full Lesson Fee.
6.10 Payment processing services on Tutors for life's Website are provided by Wix payments and Paypal. By agreeing to these terms and conditions or continuing to operate as a Tutor on Tutors for life's Website, the Tutor agrees to be bound by the Wix payment and Paypal terms, as the same may be modified or amended by Wix payments or Paypal from time to time; and Tutor agrees to provide Tutors for life with accurate and complete information about themselves and, where relevant, their business and each Tutor authorises Tutors for life to share with Wix payments and PayPal such information and transaction information related to Tutor's use of the payment processing services provided by Wix payments and PayPal.
7.1 A Student may cancel a Booking 72 hours before the scheduled start time of a Lesson with no charge. A later booking may incur a charge.
7.2 A Student may only cancel a Lesson by cancelling the relevant Booking on the Website. Cancellations made through direct contact with the Tutor, such as by text or phone, and not through the Website, may result in charges still being made to a Student’s account.
7.3 Cancellations made 72 or more hours before a lesson is due to commence will incur no charge.
7.4 Bookings cancelled by a Student less than 71 hours before a lesson is due to commence may incur a charge. Tutors for life leaves it to the Tutor's discretion whether to accept the cancellation request and not charge any Lesson Fee or to charge the Student 50% of the Lesson Fee, as displayed at the time of confirming their Booking. Unless instructed otherwise by the Tutor, Tutors for life will, as the Tutor’s agent, automatically instruct Wix payments or PayPal to charge 50% of the Lesson Fee and payment will be processed in accordance with these terms and conditions.
7.5 Tutors may cancel a Booking 72 hours before the start of the lesson. A Tutor may change the time and date of a booking only when the student does not mind doing so. To do so, Tutors must inform the Student directly via the Website and change the Booking on the Website or by contacting firstname.lastname@example.org. In the event of a Tutor cancelling a Booking, the Student will not be charged any Lesson Fee or, if the student has paid the Lesson Fee, will receive a full refund.
7.6 Bookings cannot be cancelled after the Lesson has started.
8. Missed Lessons and Complaints
8.1 A “Complaint” covers any cause for the Student to seek a refund as a result of the service provided by the Tutor, including, but not limited to, a Missed Lesson (where the Tutor did not attend a Lesson booked on the Website) or a claim about quality (where the Student feels that the service provided by a Tutor falls below the standards they reasonably expected).
8.2 A Student should inform Tutors for life of a Complaint by either phone or email within 96 hours after the scheduled finish time of the relevant Lesson.
8.3 When a complaint has been received from a student, Tutors for life will contact the Tutor within 72 hours of the complaint being received, by email and text message to inform the Tutor that a complaint has been raised.
8.4 Should a Student inform Tutors for life of a complaint within 96 hours after the scheduled finish time of the relevant Lesson, the Tutor has 48 hours to inform Tutors for life through the Website of their desire to dispute the complaint (and reject the associated refund request). Should the Tutor not dispute the complaint through the Website within 48 hours of being notified of the complaint, Tutors for life, as the agent of the Tutor, will instruct Wix payment or PayPal to process a full refund to the Student of the Tutor Fee. Tutors for life reserves the right, as a goodwill gesture, to instruct Wix payment or PayPal to process a refund of the Platform Fee for the Booking related to the Lesson the complaint is regarding. Tutors for life will promptly inform the Student of the Tutor’s decision whether or not to uphold their complaint by email and, if upheld, authorise the associated refund.
8.5 Should a Student inform Tutors for life of a complaint more than 96 hours after the scheduled finish time of the relevant Lesson, the Tutor has 48 hours to inform Tutors for life by email or phone of their desire to uphold the complaint (and authorise Tutors for life on the Tutor’s behalf to award the associated refund of the Tutor Fee). Should Tutors not contact Tutors for life within 48 hours to uphold the complaint, Tutors for life, as the agent of the Tutor, will inform the student by email of the Tutor’s decision to reject their complaint and reject the associated refund request.
8.6 Should the Student and Tutor not reach an amicable agreement regarding a complaint, the Student is entitled to make a claim against the Tutor in relation to the complaint. Tutors for life accepts no liability in relation to complaints and the services provided by a Tutor.
8.7 Should Tutors for life find that a Missed Lesson occurred due to any failure of Tutors for life to meet the terms in these terms and conditions, Tutors for life will refund the Student any Platform Fee paid.
8.8 Tutors for life reserves the right to offer any Student, as a gesture of goodwill, payment of a sum equivalent to the full Lesson Fee. Such a payment will be awarded solely at Tutors for life’s discretion.
9. Failed Payments
9.1 ‘Failed Payment’ means an outstanding Lesson Fee for a Booking, for which Wix payment or PayPal, as instructed by Tutors for life, has been unable to make a successful charge against the payment details provided by the Student.
9.2 In the case of a Failed Payment still being outstanding 48 and 72 hours after the scheduled end of the relevant Lesson, the Student authorises Tutors for life to automatically instruct Wix payment or PayPal to retry the charge.
9.3 The Student can also give Tutors for life consent by phone, email, SMS or support messages to instruct Wixpayments or PAyPal to retry payments for any outstanding Failed Payment.
9.4 As the agent of the Tutor, Tutors for life reserves the right to protect the Tutor from further loss of earnings by cancelling Lessons and their associated Bookings at any point with a Student who has an outstanding Failed Payment (including for a Student who has an outstanding Failed Payment for a Booking with another Tutor)
9.5 In the case of a Failed Payment still being outstanding 96 hours after the scheduled end of the relevant Lesson, Tutors for life may cancel all of the Student's further Bookings and inform the Tutor that we have been unable to collect payment on their behalf. The Tutor must not make any further Bookings for Lessons with the Student until the Failed Payment has been settled by Stripe making a successful charge for the full Lesson Fee.
9.6 As the agent of the Tutor, Tutors for life may continue to seek payment to cover Failed Payments from the Student for ninety days following the scheduled end of the relevant Lesson, by contacting the Student by email, SMS and/or phone.
9.7 The Student accepts that Tutors for life reserves the right to pass bad debts for Tutors for life’s Platform Fees to third party debt collection services, and acknowledge that their credit rating may be affected.
9.8 Tutors for life will not be liable to the Tutor for any lost earnings resulting from any Failed Payment.
9.9 Tutors for life without obligation, reserves the right to pay the Tutor, as a gesture of goodwill, an amount equal to the Tutor Fee for any Lessons for which there has been a Failed Payment. This right is entirely at the discretion of Tutors for life.
10. Child Protection
10.1 Tutors for life seeks to provide the best service possible and provide a safe experience in which children can learn.
10.2 Any User who is the parent of a child under the age of 18 who has a Lesson with a Tutor should not leave the child in the sole care of that Tutor.
10.3 All Tutors must comply with The Tutors' Association Child Protection Policy, whether or not they are a member of The Tutors' Association, and all relevant legislation and government guidance. The Policy can be found at this link: https://img1.wsimg.com/blobby/go/1a668a6b-1c3c-4fdd-ad54-243a369a420a/downloads/1cksgq6k5_30316.pdf
10.4 If any User has a concern regarding child protection, they should contact Tutors for life immediately.
10.5 Tutors for life's designated Child Protection Officer is Shannon Thompson-Parry.
11. Disclaimers and Limitation of Liability
11.1 Nothing in these terms and conditions in any way limits or excludes Tutors for life's liability for negligence causing death or personal injury or for anything which is not permitted by law to be excluded or limited.
11.2 All Users must give Tutors for life a reasonable opportunity to remedy any matter for which Tutors for life is potentially liable before incurring any costs remedying the matter themselves.
11.3 Tutors for life shall not be liable for any loss or damage caused by it or its employees or agents in circumstances where:
there is no breach of a legal duty of care owed by Tutors for life or by any of its employees or agents;
such loss or damage was not reasonably foreseeable by both parties; or
such loss or damage is caused by the User, for example by not complying with these terms and conditions.
11.4 To the extent permitted at law, the User will be liable for any reasonably foreseeable loss or damage Tutors for life suffers arising from the User's breach of these terms and conditions or misuse of the Website (subject of course to Tutors for life's obligation to mitigate any losses).
These terms and conditions constitute the entire agreement between the parties with respect to their subject matter and supersede any previous communications or agreements. The parties both acknowledge that there have been no misrepresentations and that neither has relied on any pre-contractual statements. Liability for misrepresentation (excluding fraudulent misrepresentation) relating to these terms and conditions is excluded.
12. Intellectual Property
12.1 When submitting material to Tutors for life, Students and Tutors also grant to Tutors for life a non-exclusive, royalty-free, non-terminable licence to copy, modify, distribute, show in public and create derivative works from that material.
13. Changes to these terms and conditions
13.1 Tutors for life may change these terms and conditions by posting the revised version on the Website at least 14 days before they become effective. Please check the Website from time to time. Users will be bound by the revised terms and conditions if they continue to use the Website or the services following the effective date shown.
14. Governing Law & Jurisdiction
14.1 These terms and conditions and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with English law and the courts of England shall have exclusive jurisdiction to settle any such dispute or claim will be decided only by the courts of England.
14.2 If any clause or any part of these terms and conditions is found to be unenforceable in law, the other terms and conditions will remain in force.
15.1 “Booking” means the booking attached to an individual Lesson on the Website.
15.2 “Complaint” means a claim by a Student that either the service provided by a Tutor falls below the standards the Student expected of a tutor introduced by Tutors for life, or, that there was a Missed Lesson.
15.3 “Content” means all information of whatever kind (including information, service provider listings, profiles, Reviews), published, stored or sent on or in connection with the Website.
15.4 “Background Checked Status” means a Tutor displaying the ‘I have a background check’ badge on their profile page on the Website. Background checks must have been awarded within 2 years of the date on which a Tutor creates an account on the Website, and within 3 years at any point in time thereafter. Within these time frames, background checks will be accepted if they are an enhanced check provided by the Disclosure and Barring Service, Disclosure Scotland or Access Northern Ireland. Tutors for life cannot verify any claim made by Tutors within their profile or in any of other communication which relates to them having a valid background check other than through the awarding of the “Background Checked Status”.
15.5 “Failed Payment” means an outstanding Lesson Fee for a Booking, for which Wix payments or PAy Pal, as instructed by Tutors for life, has been unable to make a successful charge against the payment details provided by the Student.
15.6 “Lesson” means, unless otherwise specified, a one-to-one tuition lesson between a Student and a Tutor, including both in-person and online sessions.
15.7 “Lesson Fee” means the combination of the Tutor Fee and the Platform Fee.
15.8 “Missed Lesson” means a claim by a Student that they have not received a Lesson with a Booking on the Website.
15.9 “Online Classroom” means some form of lesson over the internet.
15.10 “Online Lesson” means a tuition lesson between (a) Student(s) and a Tutor.
15.11 “Platform Fee” means the fee charged by Tutors for life to Students for the provision of Tutors for life’s services.
15.12 “Review” means any review, comment or rating.
15.13 “Website” means the website on the domain www.tutorsforlife.com.
15.14 “Student” means a User who has registered a student account on the Website. The Student must be at least 18 years old. Where the learner is under 18 years old, the Student will be their parent or guardian.
15.15 “Student Restriction Period” means, being at the time of booking any Tutor, during any period of confirmed Bookings with any Tutor or at any time within six months of the date of the most recent Booking with the relevant Tutor.
15.16 “Tutor” means a User who has registered a tutor account on the Website.
15.17 “Tutor Fee” means that part of the Lesson Fee which is collected by Tutors for life as agent for the Tutor.
15.18 “Tutor Restriction Period” means being at the time of booking any Lesson with any Student, during any period of confirmed Bookings with any Student or at any time within six months of the date of the most recent Booking with the relevant Student.
15.19 “Tutors for life” means the company Tutors for life Ltd (company no.13604309) trading as Tutors for life with its registered office address at Flat 5, 1 Meldon Terrace, Newcastle Upon-Tyne, United Kingdom, NE6 5XP
15.20 “User” means a person who uses our Website (whether or not they have registered an account with us).